I've lost my dial up connection and need to make a new one. How do I do that?

You're welcome to give our office a call and we'll be glad to walk you through setting up your dial connection. We are open Monday - Friday 9am-5pm.

I've lost my email settings and need to set them back up.

You're welcome to give the office a call and we'll be glad to walk you through setting up your email account. We are open Monday - Friday 9am-5pm.

Why should I go to Redline for my IT needs?

Redline is locally owned and operated. When customers call they recieve fast, friendly, knowledgeable and professional service. We have trained technicians qualified to setup dial accounts, remove viruses, setup corporate networks and maintain web servers.

What is your coverage area?

We currently have dial numbers nationwide. Give our office a call to see what is available in your area. For PC service, we serve the Jacksonville area. Anything outside the area my incur and trip charge.

Do I have to have a Bellsouth phone line to get dial through Redline?

It does not matter for dial.

Once I signup, when can I get started?

Immediately. There is no software to install. One of our qualified technicians will walk your setup over the phone.

What do you offer in tech support?

Our tech support hours are Monday - Friday 9am - 5pm. Redline is an affiliate partner with Carbonite. We offer an Annual Online Backup/Tech Support Plan that includes: carbonite backup for 1 year, unlimited remote access and 3 free home pc support visits for $19.95/mo or $199/yr. Call Today to sign up. 904.281.009 or if you're not interested in the tech support plan, but interested in the online backup you can order your carbonite by clicking on the link below (the link takes you directly to Carbonite, Redline only offers support to customers on the Annual Online Backup/Tech Suport Plan).

Redline also offers monthly network support contracts including ongoing virus and security updates and computer support contracts of commercial clients.

Your also welcome to email myit@redlineservices.net.

After ordering, how do I cancel or modify my order / service?

All cancellations must be in writing (via letter, email or fax). Restocking fees may apply to customers purchasing equipment. Annual dial accounts are nonrefundable after 5 business days. Please also see our terms page for more details.

Is there a contract?

We do offer discounts for customers who choose the annual contract plan. Month to month plans are also available for dial customers and commercial service. The Online Backup/Tech Support Plan is an annual contract.

I am moving out of state. Is there anyway I can keep my dial and email?

We do offer dial access all over Florida and nationwide. Please give the office a call to see what is available in your area. We also offer just email accounts.

More questions? Send them to: myit@redlineservices.net.